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agentOS Block Manager
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© 2026 agentOS Block Manager

[ WHO IT'S FOR ]

The right tool for the job — whoever you are

Four personas. Four distinct workflows. One platform built to serve all of them without compromise — from a single agent running a portfolio from their phone to a firm managing compliance across dozens of blocks.

PERSONA 01 — SOLO AGENT

You manage every block yourself. The paperwork shouldn't manage you.

A one-person operation carries the same legal obligations as a 20-person firm. Compliance certificates still expire. Section 20 notices still need serving. AGMs still need running. agentOS gives the solo agent the infrastructure to stay on top of all of it — without hiring.

  • Mobile-first inspection app Conduct site inspections from your phone — checklists, photo capture with GPS stamp, and voice-to-text notes. Syncs when you're back on signal.

  • Certificate expiry alerts Automated reminders at 90, 30, and 7 days before any certificate expires — fire risk, EICR, gas safety, lift inspections, and more.

  • Demand dispatch in minutes Generate branded, itemised service charge demands from your approved budget and dispatch them as PDFs without leaving the platform.

  • Works orders from your phone Raise, track, and close reactive maintenance jobs on site. Contractors get a secure link — no account needed — to submit quotes directly.

agentOS Block Manager dashboard on mobile — solo agent view

[ THE WORKFLOW ]

From block setup to compliant reserve fund — in a single session.

  1. STEP 01 — STRUCTURE

    Build your entity hierarchy

    Create your managing agent profile, add owners, then blocks, then units. The platform enforces the correct structure — no orphan blocks, no cross-owner data mixing.

  2. STEP 02 — FINANCE

    Connect accounts and build the budget

    Link bank accounts via TrueLayer, open Calmony client accounts, or import CSV. Build the service charge budget line by line, approve it, and let the platform generate demands automatically.

  3. STEP 03 — COMPLIANCE

    Register certificates and assets

    Upload compliance certificates with expiry dates. Build the asset register across plant, fabric, and compliance works. The system calculates replacement years and flags gaps in the reserve fund automatically.

  4. STEP 04 — OPERATE

    Run the block day-to-day

    Raise works orders, track contractor quotes, schedule PPM tasks, manage AGMs, and communicate with leaseholders — all from one dashboard. Every action is logged in the audit trail.

console
0.1s$ create owner → Riverside Estates Ltd
0.3s→ Block assigned: Meridian Court, 24 units
0.6s→ Management accounts: Calmony ring-fenced x2
0.2s$ connect TrueLayer → Lloyds client account
0.5s→ 143 transactions imported, 97% auto-matched
0.8s→ Budget approved → demands dispatched: 24 units
0.1s$ fire-risk-assessment → expiry 14 Mar 2026
0.4s→ Lift: install 2017, lifespan 25yr → replace 2042
0.7s→ Gap alert: 2031 — shortfall £38,400 detected
0.2s$ works-order → boiler service, Heatcare Ltd
0.5s→ Contractor link sent, quote received £420
0.8s→ Approved, payment initiated via Calmony
RESERVE FUNDGap alert resolved — monthly contribution increased £85/unitjust now
CERTIFICATEFire risk assessment expiring in 30 days — reminder dispatched2m ago
DEMANDQ3 service charge demands dispatched — 18 of 18 units8m ago
WORKS ORDERContractor quote accepted £2,200 — payment initiated via Calmony14m ago
S20 TRACKERNotice of Proposal stage — observation period closes in 5 days22m ago
RECONCILIATIONCSV import complete — 34 transactions matched, 2 queued for review41m ago
COMPLIANCEEICR certificate uploaded and registered — valid until 20291h ago
RESERVE FUNDGap alert resolved — monthly contribution increased £85/unitjust now
CERTIFICATEFire risk assessment expiring in 30 days — reminder dispatched2m ago
DEMANDQ3 service charge demands dispatched — 18 of 18 units8m ago
WORKS ORDERContractor quote accepted £2,200 — payment initiated via Calmony14m ago
S20 TRACKERNotice of Proposal stage — observation period closes in 5 days22m ago
RECONCILIATIONCSV import complete — 34 transactions matched, 2 queued for review41m ago
COMPLIANCEEICR certificate uploaded and registered — valid until 20291h ago
RESERVE FUNDGap alert resolved — monthly contribution increased £85/unitjust now
CERTIFICATEFire risk assessment expiring in 30 days — reminder dispatched2m ago
DEMANDQ3 service charge demands dispatched — 18 of 18 units8m ago
WORKS ORDERContractor quote accepted £2,200 — payment initiated via Calmony14m ago
S20 TRACKERNotice of Proposal stage — observation period closes in 5 days22m ago
RECONCILIATIONCSV import complete — 34 transactions matched, 2 queued for review41m ago
COMPLIANCEEICR certificate uploaded and registered — valid until 20291h ago
RESERVE FUNDGap alert resolved — monthly contribution increased £85/unitjust now
CERTIFICATEFire risk assessment expiring in 30 days — reminder dispatched2m ago
DEMANDQ3 service charge demands dispatched — 18 of 18 units8m ago
WORKS ORDERContractor quote accepted £2,200 — payment initiated via Calmony14m ago
S20 TRACKERNotice of Proposal stage — observation period closes in 5 days22m ago
RECONCILIATIONCSV import complete — 34 transactions matched, 2 queued for review41m ago
COMPLIANCEEICR certificate uploaded and registered — valid until 20291h ago

Ready to see which use case is yours?

Join the waitlist and tell us about your portfolio. We'll show you the workflows that matter most to your practice.

Questions? Email us at sf-core-org-support-agentos-block-manager@saas-factory.ai

agentOS portfolio dashboard — portfolio manager view
PERSONA 02 — PORTFOLIO MANAGER

Twelve blocks, three property managers, one financial picture.

As your portfolio grows, the gap between what's happening and what you know about it widens. The portfolio financial summary closes that gap — total service charges invoiced, total collected, collection rate, arrears by block, and reserve fund position across every property you manage.

PERSONA 03 — COMPLIANCE-FOCUSED PRACTICE

RICS code, Building Safety Act, Section 20 — built in, not bolted on.

Regulatory obligations don't pause for growth. For practices where ARMA or RICS membership is a selling point, the compliance infrastructure needs to be bulletproof — auditable, timestamped, and exportable.

Section 20 consultation tracker

Three-stage workflow — Notice of Intention, Notice of Proposal, Award Notice — with auto-generated compliant PDFs and deadline reminders 5 days before each observation period closes.

Immutable compliance audit trail

Every certificate upload, inspection completion, and Building Safety Act document submission is logged with the acting user and a timestamp. Cannot be modified or deleted.

PERSONA 04 — RMC / RTM DIRECTOR

Your agent uses this. Now you can see exactly what's happening.

RMC and RTM directors carry legal responsibility but are often the last to know about reserve fund gaps, certificate lapses, or budget overruns. The Freeholder/Owner role gives you a read-only view across your blocks — financials, compliance status, meeting records, and reserve fund health — without touching operational settings.

[ SPECIFIC JOBS ]

Capabilities matched to the work you actually do

20-year projections built from real asset data

Enter your current reserve balance, monthly contributions, and inflation uplift. The platform calculates year-by-year closing balances across the full forecast horizon, deducting planned replacement events in the years they fall due. Gap years surface as alerts — not surprises at year-end.

  • Real-time link between asset register capex and reserve account balance

  • Condition-triggered early replacement flags when an asset rates 1 or 2

[ 105 SHIPPED FEATURES ]

Built for the detail-obsessed — because block management lives in the details

105 shipped features across financial management, compliance, asset lifecycle, maintenance, communications, and document control. Not a roadmap. Shipped.

Client money, handled properly

FCA-aligned ring-fencing, two-account structure per block, management fee isolation, and RICS-compliant reserve fund separation — enforced at the data model level.

Five-tier role access

Principal, Property Manager, Read-Only, Leaseholder, and Freeholder/Owner roles. Permissions cascade through the entity hierarchy and are enforced at every data access point.

[ COMMON QUESTIONS ]

Questions we get from agents before they start

  • Top 10 blocks by arrears Instantly see where money is outstanding. Drill through to the unit-level ledger in two clicks.

  • Team role management Assign property managers to specific blocks with scoped access — they see what they need, nothing more.

  • Cross-block compliance RAG A single grid showing certificate status across every block and certificate type. Red means action today.

  • Excel workbook export Export the full portfolio financial summary as a multi-sheet Excel workbook — one sheet per block — for owner reporting.

Lease extension notice tracker

Section 42 notices logged from service date. Counter-notice deadline auto-calculated. Reminders fire at 14 and 7 days before the deadline — no manual diary required.

agentOS compliance activity log — timestamped audit trail

Client money you can prove is ring-fenced.

Every block's funds are individually ring-fenced. Management fee income is tracked as a separate category and never commingles with block client funds — in any ledger, report, or account. FCA client money rules and the RICS service charge management code are operational constraints, not aspirations.

  • Two-account structure per block — main and reserve — enforced by the data model

  • Reserve fund P&L shown separately from operating P&L — RICS compliant by default

  • Communication audit trail: every message timestamped, every recipient logged, immutable

  • UK data residency, AES-256 at rest, TLS 1.2+ in transit

AGM planning and minutes Agenda builder, attendance recording, resolution votes with quorum check, signed minutes as PDF — the full AGM workflow in one place.

  • Reserve fund year-by-year projection See exactly how the reserve fund is forecast to grow or deplete over the next 20 years, with gap alerts in years where capital expenditure exceeds available funds.

  • Document access via portal Published meeting minutes, insurance schedules, fire risk assessments, and service charge accounts — accessible without chasing the agent.

  • Portfolio-level view scoped to your blocks only Your financial data never crosses owner boundaries. Legally separate funds stay legally separate in every report.

  • agentOS asset register and reserve fund planner
    Benchmarking table for assets without surveyor cost data — flagged as estimated
  • Section-by-section sub-entries for building fabric partial replacements

  • agentOS benchmarking and reserve fund planning view

    P&L from your bank feed or your accounting system — same interface either way

    Connect TrueLayer for a read-only bank feed, open Calmony accounts directly within the platform, or plug in Xero, QuickBooks, or Sage via OAuth. The P&L view is consistent regardless of source — and the reserve fund always shows separately from operating P&L.

    • Unified ledger consolidating TrueLayer, Calmony, and manual CSV sources

    • Fuzzy-matching reconciliation queue for unmatched bank transactions

    • Budget variance report: budgeted vs actual per category with over/under alerts

    • Portfolio summary: total invoiced, collected, collection rate %, total arrears

    agentOS management accounts and agency financial overview

    From reactive job to paid invoice — without leaving the platform

    Raise a works order, generate a secure contractor link with a QR code for site, receive quotes, approve the best one, and initiate payment from the block's Calmony account — all tracked in the audit trail. Recurring jobs auto-generate on schedule so nothing slips between staff handovers.

    • Kanban board: Raised → Quoted → Approved → In Progress → Complete

    • Contractor directory with insurance expiry tracking and automated reminders

    • Recurring task scheduler: window cleaning, fire alarm tests, entry system service, and more

    • PPM schedule with 10-year Gantt view and reserve fund mapping

    agentOS asset register and works management on mobile

    UK data residency, always

    All data stored exclusively in UK-based data centres. UK GDPR compliant with subject access request support, right to erasure, and a published data processing agreement.

    It does more than show a balance. The engine runs a year-by-year projection across up to 20 years, starting from your live reserve fund balance, adding monthly contributions with an inflation uplift you set per block, and deducting each forecast replacement event in the year it falls due. When any future year shows a shortfall, an alert fires automatically on the block dashboard and your agent-level dashboard, naming the specific assets driving the gap and the exact shortfall amount. You can then run scenario models — adjusting contributions, replacement dates, or inflation assumptions — without clearing the alert until the gap is genuinely resolved. It is connected in real time to the asset register, so any condition rating change or cost update on an asset immediately ripples through the projection.
    The platform connects to Xero (UK edition), QuickBooks Online (UK edition), and Sage Online, all via OAuth 2.0 authentication. These connectors pull the P&L report directly from your existing accounting system and display it inside Block Manager — they are not ledger sources and they do not replace your accountant's workflow. For blocks where you are not using an external accounting package, the platform builds the P&L from its own unified ledger, which consolidates transactions from TrueLayer open banking, Calmony, and manual CSV imports into a single view. The agent-facing P&L interface looks the same regardless of source. Sage requires an additional nominal code mapping step to align its chart of accounts to Block Manager's reporting categories.
    Each block's funds are ring-fenced at the account level. Calmony accounts opened through the platform are individually ring-fenced as client money, kept entirely separate from other blocks' funds and from the agent's own money, in compliance with RICS client money protection requirements and FCA client money rules where applicable. Management fee income is tracked as a distinct transaction type and nominal code category and is never reported alongside block client funds in any ledger or P&L output. The platform enforces this separation as a hard rule — no cross-block fund transfers are permitted except through a formal payment request workflow, and portfolio reporting is always scoped to a single owner's blocks, because different owners' funds are legally distinct client money.
    Every leaseholder has an individual ledger recording every demand raised and every payment received, producing a live running balance at all times. Arrears are recalculated continuously as payments arrive, including partial payments and payment plan instalments. The arrears dashboard gives each unit a RAG status with days overdue and total outstanding, and the portfolio view surfaces your top blocks by arrears so nothing slips unnoticed. Payments imported via TrueLayer or Calmony are auto-matched to open demands by reference and amount, reducing manual reconciliation work. Unmatched payments go to a suspense queue flagged for your review rather than being silently ignored. Service charge demands are dispatched as branded PDF letters with a QR code payment reference, and the communications centre lets you target bulk messages specifically at leaseholders in arrears.
    Yes. The Section 20 tracker manages the full three-stage statutory process under the Landlord and Tenant Act 1985 for contracts exceeding £250 per unit: Notice of Intention, Notice of Proposal with contractor nominations and estimates, and Award Notice. Each stage records dispatch dates, observation period deadlines, and leaseholder responses. The platform generates compliant notice documents as PDFs and sends an automated reminder five days before each observation period closes so a missed deadline is not a realistic risk. A status timeline shows the current stage, days elapsed, and next deadline at a glance. All notices and leaseholder responses are stored with their dispatch dates for audit purposes.
    All financial data is encrypted at rest using AES-256 and in transit using TLS 1.2 or higher. The platform is built on a strict multi-tenant architecture — each managing agent's account is a completely isolated data environment, with no possibility of cross-tenant data access at any layer. All personal data is processed in accordance with UK GDPR, and all data is stored exclusively in UK-based data centres, including backups and logging — there is no offshore data residency. The platform supports subject access requests and right to erasure (subject to financial record retention obligations). Documents uploaded to the platform are virus-scanned automatically on upload. Role-based access control with five defined roles — from Principal down to Leaseholder portal access — means every user sees only what their role permits.